When does the season start and when does the season end?
The lawn care season is from March through mid November, weather permitting.
Will I have the same technician with each visit?
We do our very best to keep the same technician at the same property throughout the season. This helps the technician also become familiar with your property. There are some cases where there may be a different technician but we do our very best to keep the same person at the same property.
How will I know when you’re coming?
You will receive a text or email (whichever one you set up as your preference) the day before your service. We cannot guarantee a time during the day in which we will arrive. It’s impossible for us to do that with any success, but we will be there that day between the 7:30 and 6:00pm.
On the day of the service you will receive a text message from the lawn technician. They will let you know they arrived and what services they will be providing at your property.
What if I need to reschedule after business hours?
If you have to reschedule it may be several days before we are back in your specific neighborhood, If you contact us after hours… don’t worry we will get the message and adjust accordingly. We check voicemail, text and email before sending the technician’s out to begin the day. So if you let us know, even if we are closed, we will get that message.
What do I need to do to prepare for service?
- Pick up and toys or temporary obstacles in the lawn
- If you have a dog…. if possible please try and keep you dog indoors during the service
- And our Lawn tech’s number one request is to pick up your dogs poop. When we drag the hose through the lawn it comes in contact with the poop and gets all over the tech’s hands when rolling up the hose… YUCK!
Does rain negatively affect my application?
If it’s raining on the day of your application we are excited, because the products work better on those days. The cell walls in the weeds open up to take in the moisture and die much faster when we spray them on these days. The product won’t wash off because we use a sticking agent that adheres the product to the weed.
What will the technician do?
The lawn tech will apply the appropriate fertilizer and weed control products that are required for your specific lawn and leave a small sign in the front yard which is required by the department of agriculture
Also at the time of the visit…the lawn tech will also assess the condition of your lawn for any potential concerns and report them to you. The lawn tech will also place an orange flag in the lawn to mark an area of concern
After the service is complete you will receive an email with details of what was done today and any noted concerns with recommendations.
Are products safe for pets and kids?
The fertilizer is pet safe and with regards to the weed control …you can let your dog out or walk on the lawn within 30 minutes after the application – once its dry
When can I water after an application?
With most of our applications it is best to water within 24 hours. In the spring and fall it’s not required.
When can I mow after an application?
You can mow your lawn the follow day after the service was performed, but it’s best to water in the application before mowing that soon.
How long does it take the weeds to die?
You should see results with your weeds starting to curl up and die within 7-14 days.
If you have a concern or notice excessive weeds between visits – which is rare…just send us a text or call and we will be back to take care of it for free.
Why do I see two charges of the same amount?
You will have one visit during the season which is a double application. This visit is usually in July through September…you will receive your schedule fertilizer and weed control along with a nutrient soil booster. The Nutrient booster is the only application of the season that feeds and adds micro nutrients to your soil. This is a very important visit.
What if the technician has damaged something on my property?
Please call the office as soon as you find the problem so we can identify the source of the problem and document a solution. It’s important that you call within 24 hours of your last service. If damage was caused by our technician we will make the repair for you.
What is the best method to communicate my special requests or issues?
Our Customer Loyalty Team is available Monday-Friday 9am-5pm (during the season) to discuss any questions, concerns or requests you have. Please remember to notify the office of any and all information you want relayed to the technician so that it can go into the permanent notes on your account – then we can discuss those specifics with the technician. If you have any special requests the day before your service is schedule, please call/text or email and we will do our best to get those requests to the technician.
What services do you offer?
- Weed Control and Fertilization Program includes weed control in the lawn, fertilization, pre-emergent in spring and winter fertilization in the fall. Weed Kill Rock & Mulch Beds
- Winter Mite Control
- Revive
- Grub Preventative
- Lawn Disease Control
- Liquid Spring/Fall Aeration
- Liquid Fall Aeration with Over Seeding
What should I do with my dog?
We highly recommend that you make other arrangements for your pets on your scheduled service day. The lawn technicians do their best to keep gates closed, but we do not assume responsibility. Please keep pets and children off the lawn for thirty minutes to an hour after the service is performed
If I don’t want services for the whole season, how do I cancel?
You will need to call the office and/or give us written notice on when you would like to stop service. Please note that our service is continuous. We will return each year unless you notify us in writing or by phone of your desire to discontinue service.
Is my credit card number safe with you?
Yes! We are PCI compliant as mandated by MasterCard, Visa, American Express and Discover guidelines. This means we comply with credit card security regulations.
Do you carry workman’s comp and liability insurance?
Yes, you are protected.
Do you use illegal immigrants?
No, all employees are legal and verified.
Do you sell or rent your customer mailing list or e-mail list?
No! All personal information is protected.
